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Terms and Conditions

 

CANCELLATION POLICY
We do not cancel orders preship at this time. Our goal is to ship orders as soon as possible so we have set up our system to automatically process your order as fast as possible. For that reason, once an order has been submitted, it cannot be canceled.* If an error is made in your ordering, you to accept the package and request a Return Authorization to return the package (if our return policy allows) for a refund. Please be sure that you want to make the purchase before submitting the order.

*Under rare circumstances when a cancellation is requested within 24 hours of ordering, we may be able to cancel. If a cancellation request is granted the customer would agree to forfeit the cost of shipping. A cancellation request should be made to customercare@RetaileStore.com 

RETURN POLICY
DO NOT REFUSE DELIVERY
- Orders refused at delivery may void the eligibility for refund or will be assessed all of the applicable fees listed including the return fee, our shipping costs and a restocking fee.

Our goal is that you're completely satisfied with your purchase. If you are not satisfied with your product we will under most circumstances allow the products to be returned. If the product is being returned for any reason other than exchange or damaged in transit the customer can be charged a restocking fee, plus the original shipping charge will not be refunded.

RETURN MERCHANDISE AUTHORIZATION Ė RMA
To return a product you must receive a RETURN MERCHANDISE AUTHORIZATION (RMA). You must apply for a RMA by emailing us at customercare@RetaileStore.com. Please include in your email the name on the order the order # and the reason for return. Once we receive your RMA request we will review your request and respond with either an RMA # or we may request further clarification. Failure to obtain an RMA # will delay or negate your option to return the items. Once you receive an RMA all items must be received back within 21 days of receiving your order. If the item is not received back in the allotted 21 days it will not be eligible for a refund. In such circumstances the customer will then be responsible to make arrangements to get the package back or can request that RetaileStore ship it back at the customerís expense, to be paid prior to shipping.

If the package is returned without an RMA or without the RMA # on it, your possibility for a refund may be voided. Please note: We do not issue prepaid return labels unless the item received was not the item ordered. All returns must be in their original carton with all packing material intact. All returns must be sent freight prepaid by the customer and insured. If the item is damaged in transit or DOA an exchange will be made or refund issued. Replacement products obtained in an exchange transaction will only be exchanged and are not eligible for a refund.

 

DEFECTIVE ITEMS
If there is something wrong with the item, you can simply return your purchase in its original packaging, with your original receipt/email confirmation within 10 days from the delivery date. Failure to act in the prescribed time period will negate customerís option for refund or exchange. All defective items will be repaired, replaced or refunded at our discretion. You must get an RMA # prior to returning. See below for info on obtaining RMA#

ITEMS MISSING AFTER DELIVERY
If you track an item and find that it was delivered but is missing. Our customer service department will help be sure that package(s) were indeed delivered. If we find that the item(s) were delivered according to UPS, Fed Ex or USPS records then the situation becomes the responsibility of the recipient to take appropriate action. RetaileStore cannot be held liable for this type of loss.

If we determine that your package was delivered it is suggested that you treat it as a stolen item. We will provide the intended recipient with the tracking information from the shipping company. It would then be the responsibility of the intended recipient to contact their local Police dept, their insurance company etc.

Delivery and Damaged Shipments
1) Fully inspect all deliveries before signing the receipt even if you do not plan on opening the carton right away. If you do not call us within 7 days of receipt of the item to let us know about shipping damage, we will not be able to refund you.

2) Write down any visible damage such as box crushed, torn, creased and other circumstances about the delivery.

3) If you find concealed damage, save the carton and packaging material. (if you can take a picture of the damage that would be advised) Email or Call our customer service department immediately at customercare@RetaileStore.com or (949)716.5311.

Our full policies can be found on RetaileStore.com

When you click buy on any RetaileStore items you agree to our rules and policies.

Typographical Errors
In the event that a product is mistakenly listed at an incorrect price, We reserve the right to refuse or cancel any orders placed for product listed at the incorrect price. We reserve the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, We will issue a credit to your credit card account in the amount that was charged.

We Proudly offer the following Brands - 3M - ABBYY - Absolute software - Acer - Acronis - Add-On - Allied Telesis - Antec - APC - Apple - Apricorn - ASUS - Aten - Autodesk - Avocent - Axiom - Axis - Barracuda - Beats by Dr. Dre - Bretford - Brother - BTI - Buffalo - CA - CablesToGo - Canon - Carbonite - Case Logic - Check Point - Chief - Cisco - Cisco Meraki - CMS - Comtrol - Corel - CyberPower - Dialogic - Digi - Draper - Dymo - Eaton - EMC - Emerson - Emulex - Enterasys - Epson - eReplacements - Ergotron - Extreme Networks - Fellowes - FileMaker - Fortinet - Fujitsu - Garmin - Gigabyte - Griffin - Hitachi - HP - IBM - Imation - Infocus - Intel - iogear - iomega - Kaspersky Lab - Kensington - Kingston - Kodak - Kofax - Konica Minolta - LaCie - Lantronix - Lenovo - Lexar - Lexmark - LG Electronics - Lifesize - Logitech - Malwarebytes - Maxell - McAfee - Mellanox - Mitel - Mobile Edge - Motion - NEC - Netgear - Novell - Nuance - OKI - Olympus - Open Text - Optoma - Oracle - Panasonic - Panduit - Parallels - Peerless - Philips - Planar - Planar Systems - PNY - Premier Mounts - Promise Technology - QLogic - Quantum - Raritan - Red Hat - Rhinotek - Ricoh - Samsonite - Samsung - Seal Shield - Sharp - SIIG - Solarwinds - SonicWALL -  Sony - StarTech.com - STM - Supermicro - Symantec - Tandberg Data - Targus - TelyLabs - Toshiba - Toshiba Tec - Transition Networks - Trend Micro - Trendnet - Tripp-Lite - US Robotics - Vasco - Verbatim - Viewsonic - Vision Solutions - Visioneer - VisionTek - Vizio - VMWare -  Wasp - WatchGuard - Western Digital - Wyse - Xerox - Zoom - ZyXEL

 

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Terms and Conditions