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Terms
and Conditions
CANCELLATION
POLICY
We do
not cancel orders preship at this time. Our goal is to ship
orders as soon as possible so we have set up our system to
automatically process your order as fast as possible. For that
reason, once an order has been submitted, it cannot be
canceled.* If an error is made in your ordering, you to accept
the package and request a Return Authorization to return the
package (if our return policy allows) for a refund. Please be
sure that you want to make the purchase before submitting the
order.
*Under rare
circumstances when a cancellation is requested within 24 hours
of ordering, we may be able to cancel. If a cancellation request
is granted the customer would agree to forfeit the cost of
shipping. A cancellation request should be made to customercare@RetaileStore.com
RETURN POLICY
DO NOT REFUSE DELIVERY - Orders refused at delivery may void the eligibility for refund or will
be assessed all of the applicable fees listed including the
return fee, our shipping costs and a restocking fee.
Our goal is that
you're completely satisfied with your purchase. If you are not
satisfied with your product we will under most circumstances
allow the products to be returned. If the product is being
returned for any reason other than exchange or damaged in
transit the customer can be charged a restocking fee, plus the
original shipping charge will not be refunded.
RETURN
MERCHANDISE AUTHORIZATION – RMA
To
return a product you must receive a RETURN MERCHANDISE
AUTHORIZATION (RMA). You must apply for a RMA by emailing us at
customercare@RetaileStore.com. Please include in your email the
name on the order the order # and the reason for return. Once we
receive your RMA request we will review your request and respond
with either an RMA # or we may request further clarification.
Failure to obtain an RMA # will delay or negate your option to
return the items. Once you receive an RMA all items must be
received back within 21 days of receiving your order. If the
item is not received back in the allotted 21 days it will not be
eligible for a refund. In such circumstances the customer will
then be responsible to make arrangements to get the package back
or can request that RetaileStore ship it back at the customer’s
expense, to be paid prior to shipping.
If the package
is returned without an RMA or without the RMA # on it, your
possibility for a refund may be voided. Please note: We do not
issue prepaid return labels unless the item received was not the
item ordered. All returns must be in their original carton with
all packing material intact. All returns must be sent freight
prepaid by the customer and insured. If the item is damaged in
transit or DOA an exchange will be made or refund issued.
Replacement products obtained in an exchange transaction will
only be exchanged and are not eligible for a refund.
DEFECTIVE ITEMS
If
there is something wrong with the item, you can simply return
your purchase in its original packaging, with your original
receipt/email confirmation within 10 days from the delivery
date. Failure to act in the prescribed time period will negate
customer’s option for refund or exchange. All defective items
will be repaired, replaced or refunded at our discretion. You
must get an RMA # prior to returning. See below for info on
obtaining RMA#
ITEMS MISSING AFTER DELIVERY
If you track an item
and find that it was delivered but is missing. Our customer
service department will help be sure that package(s) were indeed
delivered. If we find that the item(s) were delivered according
to UPS, Fed Ex or USPS records then the situation becomes the
responsibility of the recipient to take appropriate action.
RetaileStore cannot be held liable for this type of loss.
If we
determine that your package was delivered it is suggested that
you treat it as a stolen item. We will provide the intended
recipient with the tracking information from the shipping
company. It would then be the responsibility of the intended
recipient to contact their local Police dept, their insurance
company etc.
Delivery and
Damaged Shipments
1)
Fully inspect all deliveries before signing the receipt even if
you do not plan on opening the carton right away. If you do not
call us within 7 days of receipt of the item to let us know
about shipping damage, we will not be able to refund you.
2) Write down
any visible damage such as box crushed, torn, creased and other
circumstances about the delivery.
3) If you find
concealed damage, save the carton and packaging material. (if
you can take a picture of the damage that would be advised)
Email or Call our customer service department immediately at
customercare@RetaileStore.com or (949)716.5311.
Our full
policies can be found on RetaileStore.com
When you click
buy on any RetaileStore items you agree to our rules and
policies.
Typographical
Errors
In the event that a product is mistakenly listed at an incorrect
price, We reserve the right to refuse or cancel any orders
placed for product listed at the incorrect price. We reserve the
right to refuse or cancel any such orders whether or not the
order has been confirmed and your credit card charged. If your
credit card has already been charged for the purchase and your
order is cancelled, We will issue a credit to your credit card
account in the amount that was charged.
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